Job Title:                     Business Customer Care Specialist

Reports to:                  MGR Business Operations

FLSA Status:               Non-exempt

Department:                Customer Care

Summary:

The primary role of this position is to answer inbound calls from the Vast Broadband Commercial customer base.  Candidates will be responsible for providing Tier 1 and Tier 2 support to providers and customers members in a call center environment. 

Duties and Responsibilities:

• Respond to telephone inquiries
• Ability to work across multiple departments within one organization and effectively communicate information, build partnerships, demonstrate the “one team” approach, while achieving timely results
• Communicate appropriate options for resolution in a timely manner
• Follow assigned schedule to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems
• Provide quality internal and external customer service surrounding the Company values
• Excellent attendance
• Other duties as assigned by management.

Essential Job Skills/Requirements:

• Excellent customer service skills
• Flexible schedule
• Possess an upbeat, team-oriented attitude

• Great phone personality
• Ability to multitask effectively
• Strong problem solving and analytical skills with the ability to take ownership and initiative to handle business challenges
• Ability to communicate effectively and patiently with a wide range of personalities and abilities.
• Organizational skills a must.

Education and/or Experience:

• At least 2 years of inbound and/or outbound call center experience
• High School Diploma or GED required
• Telecommunications experience preferred. 
• Working knowledge of Microsoft Office products, with proficiency in Excel and Word.

Language Skills:

• Excellent verbal and written communication skills in the English language (Bilingual, Spanish is a plus)
• Ability to hear, speak, and communicate clearly on the telephone                    

Vast Broadband is an Equal Opportunity Employer