Commercial/Fiber Technician

Sioux Falls, South Dakota, United States Full-time

Job Title:                     Commercial/FiberTechnician

Reports To:                  Commercial Installation Supervisor

Status:                         Non-Exempt

Department:                 Technical Operations

 

 

 

Summary:

 

Position is responsible for timely completion of daily assigned complex commercial voice, video, and data installations as well as duties involving fiber optic splicing and repair.

 

Duties and Responsibilities:

 

  • Ensures timely completion of daily assigned installations – calls in completion status in a timely manner.
  • Performs Commercial installations following Vast Broadband specifications and industry practices.
  • Complies with OSHA, NESC, and Vast Broadband safety regulations and precautions when completing assigned work.
  • Performs commercial disconnects and non-pay disconnects. Makes every reasonable effort to retrieve customer premise equipment where applicable.
  • Maintains and tracks flow of customer premise equipment necessary to perform daily work assignments.
  • Completes installation and configuration of commercial CPE ensuring customer education and satisfaction of services installed.
  • Installs various EMTA’s, verifies tip & ring, completes proper punch down of copper telco cables.
  • Understands various demark configurations for commercial installs and the transition between our demark and the customer’s PBX and phone equipment and data Network.
  • Has a general understanding of commercial phone systems and the vendors that service them, such that they are able to provide guidance/advise for customers having problems with their phone system.
  • Competes Plant Test Date verifications for coordinated LNP cuts, ensures proper number assignments for hunt group configurations and verifies all features.
  • Trouble-shoots service affecting problems at the service drop level.
  • Fiber Spicing/testing and Bidirectional troubleshooting to find faults with use of applicable equipment . (Fusion splicer, OTDR, Light ID, scope, etc.).
  • Emergency Fiber restoration
  • Promotes Vast Broadband services and seeks sales & upgrade opportunities.
  • Special projects as assigned by the Field Supervisor.
  • Coordinates with other Vast Broadband departments.
  • All other duties as assigned.

 

 

Qualifications:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Able to present technical information to a non-technical audience.
  • Able to work independently.
  • Able to accurately measure distances using tapes and other measuring devices.
  • Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, Fusion splicer, OTDR, Light ID, scope, etc.)..
  • Able to accurately maintain records, logs, reports, work orders, etc.
  • Able to operate office equipment, fax, copier, etc.
  • Able to handle escalations and time-critical issues.
  • Able to read street maps.
  • Able to work flexible hours as required, including evenings, weekends and on-call shifts.
  • Must have a valid driver’s license and maintain a driving record that meets the Company’s insurance carrier’s requirements.
  • Must have good customer interaction/communication skills.
  • Must be able to lift up to 75 pounds.
  • Must be able to distinguish different color-coded cables.
  • Must be able to climb poles/ladders and work from elevated heights.

 

Education/Experience:

 

  • Position requires a high school diploma or equivalent with one to two years of CATV/telco installation experience with commercial applications.
  • Strong knowledge of wall fishing and commercial construction practices.
  • Troubleshooting techniques a plus.
  • Excellent written, oral communications skills.
  • Must be detail oriented and well-organized.
  • Must be self-motivated with a strong work ethic and professional attitude.
  • Familiarity with Networking, Firewalls and Routers.

 

Computer Skills:

 

MS Office software skills are preferred; Internet and e-mail are required; able to install, set up and configure personal computers with a variety of operating systems.

 

Physical Demands/Working Conditions:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

  • Ability to work while standing most of the time
  • Ability to walk or work over all types of terrain, in all types of weather.
  • Ability to carry tools and equipment.
  • Ability to work in tight spaces while bending, twisting and reaching.
  • Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs).
  • Ability to perform work in elevated places (i.e., roofs and utility poles).
  • Ability to use drills, hammers, wrenches, screwdrivers and other hand tools.
  • Ability to work with small components.
  • Ability to use close vision, peripheral vision and adjust focus.
  • Ability to work in poorly vented areas such as attics, in extreme temperatures.
  • Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
  • Ability to lift up to 90 pounds.
  • Physically able to operate computer equipment and test equipment.
  • Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions.
  • Ability to work safely near power lines and electrical equipment.
  • Ability to drive Company vehicles in a safe manner.
  • Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.

 

Vast Broadband is an Equal Opportunity Employer