Business Customer Care

Sioux Falls, South Dakota, United States | Full-time

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Job Title:                     Business Customer Care Specialist

Reports to:                  MGR Business Operations

FLSA Status:               Non-exempt

Department:                Customer Care

 

Summary:

 

The primary role of this position is to answer inbound calls from the Vast Broadband Commercial customer base.  Candidates will be responsible for providing Tier 1 and Tier 2 support to providers and customers members in a call center environment. 

 

Duties and Responsibilities:

 

  • Respond to telephone inquiries
  • Ability to work across multiple departments within one organization and effectively communicate information, build partnerships, demonstrate the “one team” approach, while achieving timely results
  • Communicate appropriate options for resolution in a timely manner
  • Follow assigned schedule to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems
  • Provide quality internal and external customer service surrounding the Company values
  • Excellent attendance
  • Other duties as assigned by management.

 

Essential Job Skills/Requirements:

 

  • Excellent customer service skills
  • Flexible schedule
  • Possess an upbeat, team-oriented attitude
  • Great phone personality
  • Ability to multitask effectively
  • Strong problem solving and analytical skills with the ability to take ownership and initiative to handle business challenges
  • Ability to communicate effectively and patiently with a wide range of personalities and abilities.
  • Organizational skills a must.

Education and/or Experience:

  • At least 2 years of inbound and/or outbound call center experience
  • High School Diploma or GED required
  • Telecommunications experience preferred. 
  • Working knowledge of Microsoft Office products, with proficiency in Excel and Word.

 

Language Skills:

 

  • Excellent verbal and written communication skills in the English language (Bilingual, Spanish is a plus)
  • Ability to hear, speak, and communicate clearly on the telephone                    

 

Vast Broadband is an Equal Opportunity Employer